FAQ's

 

CAN WE BRING FOOD AND DRINKS?

Yes, we have large coolers for your drinks and snacks. Easy to eat hand foods are best. Grab Sandwiches and chips or whatever you would like!

DO WE NEED TO BRING LIFEJACKETS?

We have a variety of sizes to fit most people.  Children under the age of 13 must wear a lifejacket while the boat is under way. Let us know if we need to accommodate any special requests for multiple children sized vests or oversized adult vests. 

WHAT TIME SHOULD I ARRIVE?

*We recommend arriving at least 10-15 minutes before your departure time. If you will be driving your own vehicle, pull it down to the dock and drop off your supplies and your other passengers before parking.

*OBSERVE PARK RULES PLEASE (NO GLASS, STYROFOAM, SMOKING OR PARKING IN MARKED "NO PARKING" SPOTS. YOU MUST NOT BLOCK THE BOAT RAMP, AND ALL SUPPLY DROPS SHOULD BE DONE IN A TIMELY FASHION.

WHERE DO I PARK MY VEHICLE?

FOR WALSH LANDINGPark in the METERED PARKING LOT across the street from the Walsh Landing Park entrance. Gravel Parking Lots or Street Parking is available. *MAKE SURE YOU PAY THE PARKING METER AND DISPLAY THE TAG IN YOUR WINDSHIELD.

FOR 360 BRIDGE: You can PAY $10/VEHICLE to ENTER the PARK -OR- Park Across the Entrance Under the Bridge. You Must Pay $3/Person to Enter the Park. 

CAN WE GET PICKED UP AND DROPPED OFF AT ANOTHER LOCATION?

*We can pick up your party at almost any location on Lake Austin, just tell us where and we will try to accommodate your request. (Additional cost may be added for Drive Time).

WHAT IS YOUR WEATHER CANCELLATION POLICY?

*We want everybody to enjoy their lake experience but sometimes the weather doesn't comply.  Under the rare circumstances that we experience Severe Thunderstorms, Heavy Wind, or Lightning during the time of your reservation, WE WILL CANCEL YOUR RESERVATION WITH NO PENALTY IN FEE.  Light Rain, Cloud Cover, and below average temperatures DO NOT QUALIFY AS INCLIMENT WEATHER and ARE NOT EXCUSABLE for CANCELLATIONS. 

We will follow the weather updates and keep contact with you.  Don't let the weather forecast scare you out of a Great Day on the Lake.

WHAT IS YOUR NON-WEATHER RELATED CANCELLATION POLICY?

*Cancellations 5 DAYS or LESS from your Scheduled Reservation are subject to 100% of the Total Reservation price.

 

**CUSTOMERS ARE RESPONSIBLE FOR ANY DAMAGES TO OUR BOATS OR PROPERTY.  INCLUDING BUT NOT LIMITED TO BURNS AND TEARS ON BOAT INTERIOR VINYL, SEAGRASS FLOORING, AND BIMINI TOP, LILY PAD FLOAT, TOW TUBE, LIFE JACKETS DAMAGED DUE TO USE AS A FLOTATION DEVICE WHILE SWIMMING, OUTBOARD ENGINE EXTERIOR, OR ANY OTHER DAMAGES INCURRED BY CUSTOMERS.  YOUR CREDIT CARD ON FILE MAY BE USED TO COVER ANY EXPENSE OF DAMAGES INCURRED BY THE CUSTOMERS.

LILY PAD FLOATS COST $500. THEY ARE NOT INDESTRUCTIBLE AND TEAR WHEN ROUGHED UP OR WHEN JUMPED ON FROM THE BOAT.

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